Your data belongs to you. Here is exactly what we collect, why we collect it, and how we protect it.
We never sell your personal data. Information is collected only where it is needed to operate your account securely, comply with financial regulation, and improve the service you receive.
Equi Flow Capital ("we", "us", "our") respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains what information we collect, why we collect it, how we use and safeguard it, and the rights available to you.
We collect information you provide directly, including your full name, email address, phone number, country of residence, referral code, account credentials, and any identity verification documents you submit. We also collect transactional data such as deposits, withdrawals, plan purchases, wallet addresses, and transaction hashes, along with technical data such as IP address, device and browser type, and usage activity on the platform.
Your information is used to create and administer your account, process deposits and withdrawals, verify your identity, prevent fraud and money laundering, provide customer support, deliver service notifications and announcements, improve platform performance and security, and meet our legal and regulatory obligations.
We process personal data where it is necessary to perform our contract with you, where we have a legitimate interest in operating and securing the platform, where processing is required to comply with a legal obligation, or where you have given consent (which you may withdraw at any time).
We do not sell your personal data. We share information only with trusted service providers that support our operations — including hosting, database, analytics, live-chat support, and payment or blockchain infrastructure providers — and only to the extent necessary. We may also disclose information where required by law, court order, or a valid request from a regulatory or law-enforcement authority.
We apply industry-standard safeguards including encryption in transit, access controls, row-level database security, hashed credentials, and continuous monitoring. While we take security seriously, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.
We retain your personal data for as long as your account remains active and afterwards for the period required to comply with legal, accounting, tax, anti-money-laundering, and dispute-resolution obligations. When data is no longer required, it is securely deleted or anonymised.
Depending on your jurisdiction, you may have the right to access the personal data we hold about you, request correction of inaccurate data, request deletion, object to or restrict processing, request data portability, and lodge a complaint with your local data-protection authority. To exercise any right, contact support@equiflowcapital.pro.
We use cookies and similar technologies to keep you signed in, remember preferences, secure sessions, and analyse platform usage. You can control or delete cookies through your browser settings, although disabling essential cookies may affect functionality such as staying logged in.
The platform may embed or link to third-party services such as market-data providers, live chat, and blockchain explorers. Those services operate under their own privacy policies, and we are not responsible for their practices. We encourage you to review their policies before using them.
Our Services are not directed at individuals under 18 years of age and we do not knowingly collect personal data from minors. If we become aware that a minor has provided us with personal data, we will delete it and close the associated account.
Your data may be processed and stored on servers located outside your country of residence. Where such transfers occur, we take reasonable steps to ensure your data continues to receive an adequate level of protection.
We may update this Privacy Policy from time to time. Material changes will be notified via email or a prominent notice on the platform. The "last updated" date at the top of this page reflects the most recent revision.
For any privacy question, data request, or complaint, contact our team at support@equiflowcapital.pro. We aim to respond to all legitimate requests within 30 days.